Super Skinz – Website Privacy Policy

Last updated: 14/11/2025

1. Who we are

This Privacy Policy explains how Super Skinz (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website.

For the purposes of UK and EU data protection law, we are the data controller of the personal information we collect about you.

2. Information we collect

We may collect and process the following types of personal information:

2.1 Information you provide to us directly

For example, when you:

  • Fill in a contact form
  • Sign up to a mailing list or newsletter
  • Make a purchase or booking
  • Enter a competition or promotion
  • Communicate with us by email, phone or social media

This may include:

  • Name
  • Email address
  • Phone number
  • Postal address (for billing/shipping)
  • Payment details (processed via secure payment providers)
  • Any other information you choose to provide in a message or form

Note: We do not store your full card details on our own systems. Payments are processed by third-party payment providers.

2.2 Information we collect automatically

When you use our website, we may automatically collect:

  • IP address
  • Device type and browser type
  • Approximate location based on IP
  • Pages viewed, links clicked, time spent on pages
  • Referring website (if you came from another site)

This information is typically collected using cookies and similar technologies (see Section 6 – Cookies).

2.3 Information from third parties

We may receive information about you from:

  • Payment providers (e.g. confirmation of payment status)
  • Analytics or advertising partners
  • Social media platforms if you interact with our content or contact us via those platforms

3. How we use your information

We use your personal information for the following purposes:

  • To provide our services
    • Process and fulfil orders or bookings
    • Respond to enquiries and support requests
  • To communicate with you
    • Send confirmations, updates, and important notices
    • Respond to messages sent via contact forms or email
  • To improve our website and services
    • Monitor performance and usage
    • Fix errors and improve user experience
  • For marketing (where permitted)
    • Send newsletters, offers or updates you’ve opted in to receive
    • Show you relevant adverts on our site or third-party platforms
  • To comply with legal obligations
    • Record-keeping, tax and accounting
    • Responding to lawful requests from authorities

4. Legal basis for processing (UK/EU)

If you are in the UK or EU, we rely on the following legal bases to process your personal data:

  • Contract: where processing is necessary to provide you with products or services you’ve requested (e.g. completing a purchase).
  • Consent: where you have given clear consent (e.g. subscribing to a marketing newsletter).
  • Legitimate interests: where processing is necessary for our legitimate business interests and not overridden by your rights (e.g. website analytics, responding to enquiries, improving our services).
  • Legal obligation: where we need to comply with law (e.g. tax and financial reporting).

5. How we share your information

We do not sell your personal data.

We may share your information with trusted third parties that help us run our business, such as:

  • Website hosting providers
  • Payment processors
  • Email marketing services
  • Analytics and search engine providers
  • Professional advisers (e.g. accountants, legal advisers)

These third parties are only allowed to use your information as necessary to provide their services to us and must protect it in accordance with data protection laws.

We may also disclose your information:

  • If required by law or to comply with a legal process
  • To protect our rights, property or safety, or that of others
  • In connection with a business sale, merger or restructuring (in which case we will seek to ensure your rights remain protected)

6. Cookies and similar technologies

We use cookies and similar technologies to:

  • Help our website work properly
  • Remember your preferences
  • Understand how the site is used
  • Improve performance and user experience
  • Support marketing and advertising, where applicable

You can usually control cookies through your browser settings, including blocking or deleting them. However, some features of the site may not function properly if certain cookies are disabled.

If we use any non-essential cookies (e.g. analytics, advertising), we may ask for your consent via a cookie banner or settings tool where required by law.

7. Analytics and third-party tools

We may use analytics services (for example, Google Analytics or similar tools) to help us understand how visitors use our website.

These tools collect information such as:

  • Pages visited
  • Time spent on pages
  • Links clicked
  • General location (city/region)

This data is usually aggregated and does not directly identify you. You can often opt out or manage your preferences via:

  • Your browser settings
  • Cookie consent tools on our site
  • The relevant provider’s opt-out mechanisms

8. International transfers

Some of our service providers may be located outside the UK/EEA. Where this is the case and your personal data is transferred internationally, we take steps to ensure an adequate level of protection, such as:

  • Using countries that the UK/EU has deemed to provide adequate protection
  • Using standard contractual clauses or equivalent safeguards

9. Data retention

We keep your personal information only for as long as is necessary for the purposes described in this policy, including:

  • For as long as you have an active relationship with us (e.g. an account, ongoing services)
  • For the period required by law (e.g. tax and accounting records)
  • For the time needed to resolve disputes or enforce our agreements

When data is no longer needed, we will securely delete or anonymise it.

10. How we protect your information

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Your rights (UK/EU residents)

If you are in the UK or EU, you have certain rights in relation to your personal data, including:

  • Right of access – to request a copy of the personal data we hold about you.
  • Right to rectification – to ask us to correct inaccurate or incomplete data.
  • Right to erasure – to request we delete your data in certain circumstances.
  • Right to restrict processing – to limit how we use your data in certain cases.
  • Right to data portability – to request your data in a structured, commonly used format.
  • Right to object – to object to our processing of your data where we rely on legitimate interests or for direct marketing.
  • Right to withdraw consent – where processing is based on consent, you can withdraw this at any time.

To exercise any of these rights, please contact us using the details in Section 1.

You also have the right to lodge a complaint with your local data protection authority (for example, the Information Commissioner’s Office in the UK) if you believe your rights have been infringed.

12. Marketing communications

If you have chosen to receive marketing communications from us, you can opt out at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us directly via the details in Section 1

We may still send you non-marketing messages, such as order confirmations or important service updates.

13. Third-party links

Our website may contain links to third-party websites, plug-ins or services. We are not responsible for the privacy practices of those third parties.

We encourage you to read the privacy policies of any external websites you visit.

14. Children’s privacy

Our website and services are not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

15. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

16. Contact us

If you have any questions about this Privacy Policy or how Super Skinz handles your personal data, please contact us at:

  • Email: info@superskinz.com